Customer Testimonials

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DealerRater Nov 24, 2023

Aaron is very competent and helpful. Overall the dealership is problem solving oriented. Thanks for cooperation.

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DealerRater Nov 22, 2023

EXCELLENT customer service! I had a very pleasant buying experience and highly recommend them! I really appreciate how Aaron kept me up to date as I waited for my Crosstrek to arrive.

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DealerRater Nov 22, 2023

Jamal at Subaru was the amazing I’ve always hated buying a car: the pressure, the fake smile of the sales person; the pointless small talk and manipulation, the lies, the condescending remarks when i ask “dumb” questions, the nasty comments if I said I wanted to think about it. It seemed like a game but I didn’t know all the rules. I’m thrilled to say that my experience at Germain Subaru was NOT like that at all. Although I came in with a knot in m stomach, Jamal Sabir instantly put me at eases. He WAS AMAZING. ...

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DealerRater Nov 15, 2023

Emma was extremely helpful in getting my car serviced both with the issue I brought it in for but also being able to fit in my 60k miles service that day as well. It was luck due to a cancellation but she helped facilitate getting it all taken care of quickly. Never disappointed when I go there for service.

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DealerRater Nov 2, 2023

I had an awesome buying experience! Nick, my sales associate was professional, knowledgeable and caring. Best experience I have ever had buying a car! No pressure at all. Nick made sure I got the car I wanted. I love my Crosstrek and am so happy I got it from Germain Subaru Highly recommend!

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DealerRater Oct 10, 2023

Very professional and courteous service advisors. Explains the service provided clearly. Not pushy for you when making a decision. Clean and comfortable waiting area.

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DealerRater Oct 8, 2023

The staff were helpful, respectful and patient. All this made for an excellent experience. Two thumbs up

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DealerRater Sep 30, 2023

Always great service! I drive farther for service that matches the Subaru brand. Thank you!

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DealerRater Sep 23, 2023

My experience with Germain Subaru has always been very good. They have serviced three vehicles in the six years with excellent customer care. Highly recommend this dealer.

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DealerRater Sep 22, 2023

Purchased from out of state. Very easy purchase and pick up. Excellent and very competent sales people. Brefore we drove off, Brody spent almost an hour explaining all the new electronics and features.

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DealerRater Sep 22, 2023

Friendly employees and the service is prompt and efficient. The wait time was minimal and the waiting room very comfortable.

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DealerRater Sep 9, 2023

Best dealer experience. will always have my vehicle serviced here. Very focused on great customer service.

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DealerRater Aug 26, 2023

Great sales experience with Lori Glick. My wife and I came in to test drive an Ascent and the process was simple, fast and hassle free. Lori was available to answer questions but left us alone to make our decision. We particularly appreciated this dealership being opened on Sunday and the friendly, no pressure attitude of the sales team. We made the decision to purchase an Ascent the next day and Lori was able to obtain a vehicle with the options that we wanted that very day. Thanks again to the entire Germain Subaru team.

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DealerRater Aug 15, 2023

Great Dlrshp, but weak on warranty service. We currently have an ongoing electrical problem, for which we've been there before... only to be told just a few months later... the warranty expired just a few days back...and now they're going to skate on the ongoing problem. I've taken the situation to Subaru Ntl... for remedy. Not happy with something a large car company should consider a small matter to resolve.

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DealerRater Aug 15, 2023

Had a wonderful experience with Lori at Germaine Subaru! My old car was dying and I needed something quickly. Lori and Nate were efficient, thorough, and extremely customer service driven. The entire experience I felt like I was working with friends. Love the car and will certainly return when it’s time to look for another!

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DealerRater Aug 7, 2023

Service department very helpful and professional. Kirk looked into all options to help repair my vehicle.

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DealerRater Aug 1, 2023

We were on vacation, and our Subaru needed immediate service. Chad provided that service for us. He was efficient, kind, considerate and accomplished it in record time. We are most appreciative of his help. The car performed very well the remainder of the trip. Thank you so very much, Chad!

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DealerRater Aug 1, 2023

Prompt service, skilled staff, got in quickly, had a loaner car, cleaned it inside and out. very professional!

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DealerRater Jul 27, 2023

Was in town for a conference and thought I’d try to schedule an appointment. I was pleasantly surprised to be offered a same day appointment that was tailored to my schedule. I worked with Joseph who got me in and out in less than an hour. Joseph was personable and helpful. Overall, great service, see you in 6,000 miles!

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DealerRater Jul 6, 2023

The gentleman that helped me was Hunter , he was very polite and helpful with my car

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DealerRater Jul 1, 2023

I had some very complex and troubling mechanical issues with my 2015 Legacy Limited. They not only addressed each issue, but went above and beyond to make sure I was cared for. They were also willing to take full responsibility and more than adequately compensate for a misdiagnosis which happened. I did not purchase my vehicle here but Germain will be my first option when it comes time to replace!

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DealerRater Jun 25, 2023

Very professional and took care of me from start to finish! Would recommend to whomever is in the market to buy a vehicle.

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DealerRater Jun 20, 2023

The service was efficient and friendly and quality work. Told me what had to be done 1 hour after I dropped it off. Best service department I have ever experienced.

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DealerRater Jun 18, 2023

I had the pleasure to work with Lori on my new Suburu Crosstrek after a few hiccups. She took excellent car of me and my needs on my vehicle. I have had seven suburu's and she understood what I was looking for and explained the vehicle in full details. My suggestion is to ask for Lori if you are looking for a vehicle. Nancy S

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DealerRater Jun 17, 2023

Val and Clayton could not have been more kind and gracious working with my 93 year old mother to assist her with the purchas.

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DealerRater Jun 9, 2023

Outstanding experience buying my first new car in 15 years. Every member of the staff was kind, patient, and helpful, and made sure I ended up with the car that perfectly fit my needs. I am so glad I started my Subaru experience with this dealership. Highly recommend.

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DealerRater Jun 3, 2023

Outstanding service. The crew were very professional and the required servicing completed with zero worries.

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DealerRater May 31, 2023

For full details about a very unusual and complex scenario, go to google reviews. Basic over is it is a very involved and expensive process with my 2015 Legacy Limited but Kody and his service department have risen to the occasion and went the step beyond at every point. Loaner program is a game changer. 4 instead of 5 star because there was a pretty serious misdiagnosis involved at the onset BUT they took complete ownership!

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DealerRater May 22, 2023

excellent service and inform all need for multi inspection. Alsl accurate and fast during the maintenance and we do not need wait too long until finished service.

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DealerRater May 18, 2023

120,000 miles, Germain has been there for every service, tires, etc. service team, just handles it. I pull in, they work on my Subaru while I work in their very nice waiting room. Could not be happier. 5 Germain Subarus in the family and counting.

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DealerRater May 13, 2023

Over all good experience, had a great salesman who new what he was talking About and explained anything we asked Could have bought from any of the local Dealer's but drove 2 hours because of the of Philip who worked everything out for us over the phone .5 stars. Ps.love our new outback.

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DealerRater May 12, 2023

Very understanding of my needs for service of my car at a critical time…ABOVE AND BEYOND !

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DealerRater May 12, 2023

Dionysis in Subaru Service is great!! Attentive to detail and customer focused. Thanks for the great service!

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DealerRater May 7, 2023

The experience I had was excellent! It took care of me. They have a customer for life!

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DealerRater May 1, 2023

Great service from the dealership and Emma was great! She kept me informed and good follow up on my vehicle.

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DealerRater Apr 28, 2023

They provide excellent service every time, go above and beyond expectations, they are the best!

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DealerRater Apr 17, 2023

Hunter was my service writer. I was impressed with his friendliness, and professionalism. He went out of his way to keep me informed of the progress on my service, and advised me of things to take care of on my next visit. The service was completed in a timely manner and I received a detailed, easy to understand printout of the work done. I enjoyed the old fashioned courtesy of him opening my car door for me when I left.

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DealerRater Apr 15, 2023

Piece of mind knowing your car is in good hands with Kirk & Co providing superior service at Germain Subaru.

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DealerRater Apr 11, 2023

Very friendly service. Chad was very helpful and attentive. Service was also quick and fairly priced

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DealerRater Apr 8, 2023

Emma was very thorough, helpful, and knowledgeable regarding the service I received. Germain Subaru scheduled my service quickly and efficiently.

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DealerRater Apr 8, 2023

Emma is always very helpful and communicative whenever my car needs service. She makes the process extremely efficient.

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DealerRater Apr 5, 2023

They have been taking care of my car for 5 years now. I have been completely satisfied with the servicing of my car and the process that they go through with me… Always courteous, always thorough and great amenities.

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DealerRater Apr 4, 2023

Sitting area was clean. Chad was very helpful and didn’t make me feel dumb about my service questions.

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DealerRater Mar 25, 2023

My experience has been very good so far. Nick was very thorough and knowledgeable. He did not try to upsale or change my mind when I knew what I was looking for. He helped me find what I was looking for in my price range. Kristina in finance was a dear and made the least fun part of the process quite enjoyable! I would highly recommend this team if you're looking for a new ride.

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DealerRater Mar 5, 2023

I had a perfect experience - from initial contact through sales through finance and through service.

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DealerRater Jan 26, 2023

Tonight I purchased my second Subaru Forester. This time I fortunately purchased it from Germain Subaru. Best experience I've ever had at a closing of a car purchase. Lori Glick was an educator, not a salesperson. The sales manager, Larry, thanked me. The finance manager, Jonathan, was knowledgeable and helpful. Never did I feel that people were selling me anything. The 2023 Forester Touring model is superior in all ways!! Lori patiently instructed me on all of its technology - terrific vehicle! I wish every auto sale transaction happened like this. Choose Germain over Byers, if you're considering Subaru ...

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DealerRater Dec 29, 2022

We did not purchase a Subaru this time BUT... This was the main Subaru dealership we worked with when deciding between a CR-V and a Forester. They had the best stock at the time and their hours worked well for car shopping around my work hours. We will absolutely be back if we end up getting a Subaru in the future. Jamal worked with us and provided all information we needed. He was no pressure, allowed us to see used Hondas on the lot to help us make our decision, and we felt he was working hard to get us ...

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DealerRater Dec 12, 2022

Frist time buy a Subaru.Phil was very helper.nice ..He sit down told you all about the car,he stay help me get what I wanted.thank you from nick Betty.

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DealerRater Jul 26, 2022

Had a great experience..Are sales associate Phil was amazing .Are first time looking at Subaru ..we test drove 3 different Subaru’s an he went over all the different options b4 we test drove an answer all our questions..Sold me my first Subaru an not my last..thanks again everyone at Germain Subaru

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DealerRater Jul 18, 2022

Held the car for us so we wouldn’t waste the gas for the 110 mile drive. Got the car ready within 2 hours so we didn’t have to come back to get it!

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DealerRater Mar 30, 2022

Clayton and the sales team go above and beyond to exceed your expectations! We have bought 5 Subaru’s from this dealership and we’ll be back when it’s time to trade again!

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DealerRater Sep 26, 2021

I am enjoying my new Crosstreck. Super cute and stylish. Tim Evans of Germain Subaru was my sales agent. I highly recommend him. Super friendly, willing to listen to what I wanted/needed. I felt like I he was interested in my needs above anything else and was willing to work with me on a trade for my Camry that satisfied us both. I will be honest I came there from "another" Subaru dealership where I felt like I was taking the sales lady's time. Look I don't beg people to take my money, especially when ...

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DealerRater Oct 30, 2019

So, I was looking around at several cars at several dealerships. Larry, my salesman here, was intelligent about the brand and answered all of my questions friendly and expertly and even brought up things I hadn’t thought about. The informative approach was a nice change from the high-pressure sales that had me on edge from other dealerships. I appreciated that so much. And even when an accidental internet blast went out to all dealerships in town when looking for info on the internet, when and I got some hilariously generated “I can beat that deal” automatic responses with no ...

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DealerRater Oct 22, 2019

Quick professional service. Friendly and helpful. They even make the wait pleasant. Fresh coffee and snacks. I drive 45 minutes to get my service here.

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DealerRater Sep 7, 2019

I just purchased a Subaru Forester from Hatfield Subaru, and they made the transaction very pleasant. All of my questions were answered quickly and professionally, and I did not feel pressured into making a quick decision. Patrick was my salesperson, and he presented me with all of the options that were in my budget. Once my decision was made, the finance department was very efficient in getting the paperwork done so that the car was mine. I love my new Forester.

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DealerRater Jul 25, 2019

What else can I say besides having a great experience with the team at Hatfield and recommending stopping in to check out a Subie. They had short notice of my arrival from Cincinnati and accommodated my needs every step of the way. Tim, the sales consultant, rode along on my test drive and answered every question I had about my new Subaru Forester as well as teaching me a few key differences Subaru provides over other manufacturers. Great stuff! Tim was very helpful with setting up my account with Hatfield and making sure I had the accessories I was looking ...

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DealerRater Jul 11, 2019

Without a doubt Hatfield Subaru's Service Department, as well as Hatfield Subaru's auto hub, remains my absolute to-go-to place for all of my Outback's service needs, and where I will continue to purchase from. The Service Department, starting with the Service Supervisor, Ms. Ilene Brooks, and her Team Leader, Emma Wright, as well as all of the Technicians, and additional Staff, are THE most conscientious, knowledgeable, friendly, intelligent, highly-skilled, and superb team to have as your team. The quality of the work is superb. Their individual and combined level of ability is excellent. Do not waste any ...

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DealerRater Mar 18, 2019

I had a very good experience selecting and buying a car here. They were patient and answered all my questions. They did not rush me, as I took my time thinking about the purchase, before signing I have had good experiences with them on all of my service appointments. I would recommend this dealership to everyone!

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DealerRater Mar 7, 2019

Our Impreza was recalled for a manufacturing problem with the valve springs. Hatfield was very accomodating and tried to get it in and out as soon as possible. The return date was delayed due to a very specific tool needed to perform the repair. Since they only had one of this tool my repair was slowed. I also got the spark plugs replaced while in for this service at a reduced rate of only the cost of the plugs - nice. My only concern is that the mileage after these repairs has dropped over 5mpg! I have not taken any ...

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DealerRater Feb 25, 2019

This was my first time buying a car, and I didn't plan on buying the day I went in. The salesman and finance advisor were both extremely friendly, helpful and made sure that I understood every step of the process. I left with a new car that day and a plan to return for my next car. I sent my coworker in a week later who needed a car as well, and she enjoyed her experience!

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DealerRater Sep 18, 2018

I've had my Subaru Impreza into Hatfield for both a recall issue and for a minor service issue this summer. They went out of their way to help me. With regard to the recall issue, they were great in explaining all aspects of the repairs and even providing a loaner car (which they did not have to do). With regard to the minor service issue, they checked out my car thoroughly for safety issues-- and removed rust from a part under the wheel-- all without charging me anything. Great staff-- wonderful service manager and staff.

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DealerRater Sep 11, 2018

Salesperson worked with me when the car I wanted was no longer available and was able to find an alternative that had everything I needed - at a good price.

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DealerRater Aug 30, 2018

From first contact , through negotiations to driving off in my new 2018 Subaru Outback this was the most professional and friendly experience I have ever had with car buying. The salesman was top-notch and well informed as was the finance director.

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DealerRater Aug 30, 2018

Came to dealership for routine service after new vehicle purchase and was very impressed with both work done and personnel. Very friendly and professional plus knowledgeable individuals. Efficient and helpful staff!

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DealerRater Aug 24, 2018

Hatfield Subaru rates 5 Stars. We were traveling.... and our A/C stopped working. They were able to dpfit us in their service schedule.... quickly diagnose the issue, and fix our car ahead of our time expectations. Todd Conway was very proactive working with and called me by name at all times. Although I did not directly deal with the mechanics, I give them 5 stars for actually doing the work.

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DealerRater Aug 10, 2018

Oil change and tire rotation was completed quickly and the service representative was helpful and friendly. Car was cleaned and ready to go. Only place to get my WRX oil changed!

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DealerRater Jul 30, 2018

I currently have two Subaru Outbacks, my 6th and 7th Subaru. After Hatfield built their new Subaru facility both Service and Sales went sour. We actually bought number Outback #7 in Mansfield (about 30 miles further from out home in Zanesville) and started to switch places even though we regularly visit Columbus and Mansfield requires a special trip for service. I am pleased that Service is now better than ever and I service both Outbacks there now. I hope Hatfield Subaru has improved as well when I shop for my new 2020 Outback in the Fall of 2019.

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DealerRater Jul 17, 2018

My wife and I recently purchased a brand new 2018 Subaru Outback at Hatfield Subaru. We got a great deal from Hatfield, even though we solicited two other dealers in the area. Our salesman, Larry Serfozo, got us exactly what we wanted. He was very easy and pleasant to work with. Our finance guy, Frank Pascoe, was very quick and efficient and got us through the maze of financing in no time. We highly recommend this dealership for anyone looking for a Subaru!

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DealerRater Jul 16, 2018

I went to test drive a Subaru I saw online that day. I was greeted by Jared even before I walked into the building. He was very informative and answered all questions. We test drove the car, made a deal on the price which also included a trade-in and I bought the car.I was treated with respect with all who I came in contact with. And I love my Outback!

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DealerRater May 31, 2018

We we're greeted as soon as we pulled in. We then we're escorted into the waiting room, which was clean and comfortable. When the service was completed we were told what was done. Highly recommend them.

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DealerRater May 23, 2018

This was one of the best car buying experiences we have ever had. No pressure, staff took time to go over everything with us, no question went unanswered. Best part no hidden surprises when we got to finance! Love the forester! Great job to both Nelson and Frank. Already have my 1st service scheduled. This dealership is on top of things.

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DealerRater Apr 20, 2018

I love coming to Hatfield subaru! They definitely treated me like family and made sure I was in the car I loved! Finance with rob was quick and to the point. He made it easy to sign the paperwork and go over everything that we would need. Jacob stayed in contact with me at all times and made sure I was aware of the processes. He was very friendly and still checks up on me if I have any questions or concerns. I appreciate Clayton for getting me into my forester and made sure I was truly happy with the ...

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DealerRater Apr 13, 2018

I have been bringing my Subaru to this dealership since moving to the area, service has always been complete and efficient . I recommend them highly

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DealerRater Apr 5, 2018

I have had great service and sales experiences with both Hatfield Subaru and Hatfield Kia. Just great all around customer centered service. When I had to purchase last fall the sales staff was wonderful answered all of my questions and gave me a great deal and ultra low financing

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DealerRater Apr 3, 2018

This dealership is amazing! I worked with Tom and he was lovely and helpful. He was well informed and not at all pushy. I was able to test drive three cars and all were awesome. I went with the 2018 Cross Trek and so far I love it!

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DealerRater Apr 3, 2018

I've just purchased a 2018 Subaru Forester. I worked with Tom Bauer and it was a great experience. He was very helpful and not pushy. He listened very well to me and understood my preference for a "low tech" car. He communicated well and found my Jasmine Green Forester and made sure I was comfortable before he sent me on my way. Since this was my first car purchase in 18 years it was important for me to take my time. Hatfield Subaru had been recommended to me by others and I would certainly make that same recommendation in ...

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DealerRater Apr 2, 2018

I always get my oil changes done here. Everyone is friendly and it goes quickly. They even offer free car washes of available. Thanks again!

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DealerRater Mar 30, 2018

Hatfield offers an express oil change which does not require an appointment, but my first time in the wait was too long. Setting the appointment meant the service techs were ready and waiting for me when I arrived. After the walk around inspection it only took techs 15 minutes to change the oil and rotate tires. The waiting room is also very nice and added to the experience.

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DealerRater Mar 29, 2018

Low pressure. Attentive to details. Very knowledgeable salesmen. Took time to understand our needs & wishes. Responsive to follow-up questions. Worked with us on pricing.

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DealerRater Mar 28, 2018

I reviewed and test drove about every midsize sedan on the market !!! Went in to quite a few dealerships obviously and was getting tired of seeing one price and showing up and the vehicle is thousands more!!! If you can find a BETTER midsize sedan under $30,000 than this Subaru ......BUY IT!! The Hatfield folks were honest and fair and thats all I really ask for in purchasing or leasing a vehicle....Sure I wanted an Audi S5 but it wasn't in my budget !!!!!

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DealerRater Mar 17, 2018

Made complete inspection, replaced battery and wiper blades under 3 year bumper to bumper warranty on 2015 Impreza at no charge. Work was done while we were looking at new Subarus

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DealerRater Mar 9, 2018

We were Toyota owners for years and loved our former service center. Now we are proud Subie owner (Crosstrek) and following our first maintenance schedule visit (oil change, filter, tire rotation) at Hatfield where we bought the car we feel good about having a solid relationship with our new dealer/service center. Easy to make appointment, got in right away, attentive staff at each encounter, estimate of wait time right on target and nice complimentary car wash on a gloomy March day. OK with price paid. Looking forward to continued work with Hatfield.

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DealerRater Mar 8, 2018

I first went to Hatfield Subaru to show my son I looked at all the cars at the auto mall. I was replacing a 2001 V W GTI. I loved my VW and thought i would buy another one. I wanted a car with a lot of pep and pickup. Lori Glick was my salesperson and she said "Let me show you what the subaru can do" and did she ever show me. the girl can do some driving. After Lori"s test drive and my test drive I had a whole new ideal as to what a ...

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DealerRater Mar 6, 2018

This by far has been the best oil change experience I've ever had. The attendant at the service center was very kind and explained several options to me for maintenance (including prices) without being pushy on services I did not want to get done. The cost of an oil change and tire rotation was cheaper than the local places I could have taken my vehicle to (I live approx 90 miles away from dealership). I also got complementary windshield wipers, a multipoint inspection (including brakes), tire pressure adjustment, topped off all fluids. I'll definitely be back! Also, I purchased ...

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