Customer Testimonials
Everyone I spoke with was pleasant and answered my questions fully. I'm delighted with the availability of valet service which is so convenient.
Clean, efficient, and well maintained facility with fair pricing and great customer service. Would recommend this to friends and family alike.
I bought a new car with Germain Subaru and had a great experience. Leo was very helpful and patient as I figured out the exact model I wanted to get. The entire team was eager to help, highly professional and friendly. I will definitely be using them again in the future.
I have purchased 4 vehicles from Germain Subaru. I have had a smooth process with every member of the team. Each of them being very professional and courteous. It was not a high pressure situation like past car buying experiences. Mike Siano has always been very open and honest through the entire process. I feel I’ve received a fair and competitive deal each time. I definitely recommend Germain Subaru!
I've always had a great experience. They're relatively efficient, though things do take a little while with service. They're pretty upfront and transparent with pricing, and their labor charges are on the higher end, but the same as any other dealership. I got to work with Brandon for the first time, and he was absolutely outstanding in every single way and really goes the extra mile.
My wife and I had a. Excellent experience at Germain Subaru. It’s hard to pick any one person as between Daniel, Jamal and Matthew we were treated with friendliness, respect and courtesy. Inadvertently they sold the car we’d originally selected but they made it right by offering us a car that had more features at a higher price at the same price that we’d originally agreed on. I’d definitely go back to buy another Subaru from this fine dealership.
Friendly, go over service to be provided and estimated cost upon arrival. Waiting area clean and comfortable. Scheduling process easy and usually able to schedule day and time I want.
Prompt and excellent service provided by both Aaron and Nate. I highly recommend you see them for all of your vehicle needs. They will go above and beyond to make sure you are satisfied.
Great service and friendly staff. Price quoted was actually the price of new tires installed
I like this dealership because it is very comfortable when you have to wait and the people are very knowledgeable and friendly. Hunter was in charge of our service yesterday. He was easy to work with and called up our records and discussed what services needed to be done or did not need to be done. There was no pressure from him at all and I would work with him again anytime.
I recently brought my aging Legacy for a specific battery-related concern, and from this initial service visit, was met with professionalism and accommodation in every respect from Chad and the Service team.
The positive experience really stayed with me so this last weekend, I returned to maybe look at something newer and was again met with the same professionalism and above and beyond attitude, specifically Jamal and Matt with the Sales group. Drove home that night in the new ride!
I have not had a more positive experience buying a vehicle and I’ve had quite a few. Thanks very ... Read More DealerRater - Feb 3, 2026
Chad, service advisor, at this dealership is excellent. I always receive such great service, from routine maintenance to questions or issues I may have related to my 2011 Subaru Outback. The department goes above and beyond to provide great customer service. I would not hesitate to refer anyone to Germain Subaru of Columbus.
Aaron, sales associate, was pleasant to work with and helpful. He was knowledgeable about the Subaru Crosstrek.
Service was very professional and service done on time. The pricing is a little high. Other than that I’m satisfied
Scheduling easy. Oil change took less than an hour while I waited. Free coffee & snacks! What's not to like !? See you in 4000 miles
Aaron as always took great care of me - no surprises, efficient, answers all my questions - very comfortable to work with!
Michael, our sales person was terrific. He took lots of time to explain all the features of our new Subaru. Matt, in the finance department was equally courteous and helpful. We couldn’t be more pleased with the service we received. We would buy from Germain Subaru again even though we are nearly four hours away.
We are thankful to Aaron, who listened carefully to what qualities we wanted in a used vehicle. Within minutes, he found the perfect one for us.
This in itself was remarkably easy, but we were further impressed before, during, and after the test drive by how thoroughly and confidently Aaron answered all of our questions. Furthermore, after we purchased the vehicle, he offered his help if we needed it in setting up any of the technology.
We are also grateful to Val, who patiently walked us through all of the paper work.
We have had the Forester for only a ... Read More DealerRater - Aug 26, 2025
Great Subaru service. If you're unsure of the quality of your dealer's service, I recommend you make an appointment and bring your Subaru to this dealer to see what service should be. Living a long distance from Ohio, I do everything I can to work my scheduled service around trips to Columbus so that I can bring my Ascent to Germain.
Great place to buy a car knowledge staff, willing to work with your needs, and timely service.
This is my 4th Subaru from Germain Subaru and my 3rd from David Steele. Truly the best!
100% recommend Aaron at Germain Subaru. He was Super chill, knowledgeable, and not in anyway pushy.
Great place to shop and service is great aswell , plus your team is friendly and listen to what you have to say
Arron was quick and polite. Service was reasonable and done in a timely manner. Got some additional parts from Tom and Dominic at the parts counter, who helped me a bunch in some modifications. All around good experience.
Been going there over 15 years. On my second Forester since 2018. Video done by person working on car for maintenance very helpful.
Michael was extremely helpful and showed great patience while my daughter was looking to buy a car.
The service was excellent. Chad was very professional. I will be happy to have all my service done at this location.
Our experience at Germain Subaru of Columbus was excellent! Salesman and finance manager were very knowledgeable and excellent at helping us. The internet sales person however gave us incorrect information about the availability of advertised car on 2 occasions. But overall our experience was excellent at this dealership.
My experience with this dealership and their service department has been excellent. Chad answered all my concerns
The entire experience was very low key. No pressure just people trying to satisfy our needs and make a sale. I would recommend Germain.
The only place I get my subie looked at or worked on. I highly recommend their expertise.
I'm very pleased with their service.they are very detailed in explaining everything,always professional and helpful.
Great fast friendly service. Professional and not pushy. Clay listened to our preferences and what we wanted and we was able to drive away with a new car under 2hrs.
Aaron in service made my first time Subaru maintenance experience stress free. He was friendly and did a great job explaining the process all along the way.
We had a very good time working with this service manager. At the Germain dealership.
The people here are always friendly and polite. The facility is clean and bright. I waited during my vehicles service.
Thank you for the awesome service.Especially Dan in service for taking care of us in a timely manner!! Everyone was friendly and very efficient! Great customer service!!!
I love this dealership!!!They know what they’re doing and are soooo very nice too all there customers. Most of all they do NOT treat their customers like they are not a stupid. they know their job and they explain it to you so you understand what they’re saying I love this Germain Subaru dealership
Aaron did a great job helping my wife pick out what which crosstrek she wanted and explaining all the different packages. Even finding the color she wanted that I don’t care for. Matt the finance man went through all the options available and gave us time to review and explain what each did without being pushy. We even got to talk about the Legos while signing paperwork.
Very clean, knowledgeable,helpful and kind people. I did not feel pressured in anyway. Definitely will recommend them.
It was a good experience with friendly service, a short wait time, and was sent a video overview of the car's state
They were super helpful even when my issue turned out to not be straightforward. Worked with me and even offered a loaner car when it was determined the fix would take longer than expected.
Excellent service with highly qualified technicians and staff and I definitely appreciate the service and I recommend to my friends and family
Anytime my Subaru has an issue or maintenance that I'm not able to figure out or perform myself Germain Subaru of Columbus is my go to.
Very nice waiting area. Our attendant was very friendly and helpful and saved us some money. Very polite!!
Awesome facility . I drive some distance to get here and Aaron was so nice and knowledgeable a great asset to the company and love that they show a video of your car during your service and explain any possible issues.
Had a check engine light come. I drove to Germain Subaru. Did not have an appointment. Aaron Leichner took my info and assured things would be taken care of. They were busy but they had my problem resolved and I was on my way in about an hour. Thank you Aaron!!
David S. Was an excellent salesperson. He was extremely knowledgeable, helpful, and accommodating. We love our new Crosstrek!
Service department is awesome. Will not purchase from here due to requesting $100 more on trade and they refused so went elsewhere and purchased new vehicle
Service advisor. Arron was friendly and helpful I just went in for a regular appointment but the service was done at a reasonable time
Great experience with Aaron, he helped me get in and out quickly, and answered all of my questions
Please stay away from this scamming dealership for all your car needs.
We purchased a used car a few weeks ago and they scammed us by saying that taxes were included in the prices.
So the story is that this car was for our mom who is battling cancer and she couldn't physically travel from another state, so we went to purchase it on her behalf.
Clay did not once mention that taxes aren't part of OTD cost on day one or day two.
On day one, we walked away because we didn't think car was worth 8... Read More DealerRater - Nov 27, 2024
Very polite and knowledgeable sellers, they helped us a lot to make a decision about our new car and made it affordable for us. The whole process was really transparent. They took time to explain everything and answer all of our questions.
Service department reps are always pleasant and accommodating. Checking in and out moves quickly and the waiting room is comfortable and always has coffee and free WiFi.
Aaron did a great job. Awesome customer service. He was knowledgeable and friendly, and made the experience a pleasant one.
Excellent service all around. Wait time is appropriate. Will arrange ride home if necessary. Comfortable waiting room.
Phil was very knowledgeable and friendly! No pressure at all! He answered all my questions and located the specific car I want!
Leo & the team at Germaine go above & beyond. They've helped myself & all my daughters find the perfect cars for us!! Leo made the experience incredibly simple for all of us & he's now like family!!
Emma was very helpful and professional. I have always had an excellent experience at Germain Subaru!
Amazing experience with zero pressure. Both Clay and Matthew were very nice and professional to work with. The whole staff was incredible. I will be referring everyone to you guys! Thank you for such a fun and easy visit!
Really friendly, no high pressure, Aaron was the best salesman I've ever worked with
This is second time I was in service. First time the guys working were very laid back. They were to call me when part came in but didn’t. This time the service guy was very helpful and followed up with me. I didn’t catch his name he was a black man. Full of energy and did his job well
Service advisor James Perrin at Germain Subaru Auto Mall was very helpful and professional. He kept me updated on my cars ongoing investigation on what was the cause of my cars issue. I really appreciated the patients of James and the dealership showed on the long investigation it took to find the problem with my car. My car seems to be working fine now. Very professional service!
Aaron at Germain Subaru was super helpful, very professional and very kind. This world could use more Aarons!
Service was good. I was treated well. The service of my car was finished an hour earlier than promised. I will go back to Germain if I need my car serviced in the future.
Salesman was very friendly and courteous. Always asked if I had questions. Wanted to know if I was interested in Limited Crosstrek in stock versus standard car that would become stock in two weeks. Worked with me on trade in and price in a diligent way I couldn’t refuse and couldn’t be happier with my purchase. Thank you for the easy, quick car buying experience.
From the minite I walked in, they made me feel welcomed and comfortable. They listened to my concerns, and needs and were responsive. I was able to test drive the model I was interested after I was shown all the features of the vehicle. After the test drive and I indicated I wanted some differences, they had my perfect vehicle on hand. The purchasing and financing process was easy. I was introduced to many who worked there including someone from the service department, and two managers and received a tour. I was also told about their service program, how to ... Read More DealerRater - Sep 8, 2024
I didn’t have to wait. Good waiting area with snacks. Areas were very clean.
Val sales person is a total professional. Execellent knowledge of products and very pleasant lady.
Awesome salesman and Larry always makes you walking out Happy. Jamal was extremely helpful also
I’ve been dealing with this dealership since 2017 and I’ve continued to be delighted.
I like how thy have the service streamlined and that you have one person assigned who keeps you under their wing and informed. Likewise, I appreciated the inspection and maintenance suggestions I’ve neglected, especially the cabin filler…it was embarrassingly clogged (no wonder the air conditioner was not working so well). My reason for coming was fixed. Thanks
Great one on one. Good waiting time. Great products and service. Always fair on pricing.
Honest, good prices, no hard sell at all. They were very patient with particular situation and got me into my “new” car as soon as possible. Very very helpful and genuinely nice people.
Took my car in for diagnosis. Gave me an estimate for over $5K to replace 4 bulbs, 3 wheel bearings and a torn boot.
This is a big dealership with a small not crowded wait your turn personal feeling.
Very pleasant people to work with. I have always been happy with the service department.
They were willing to work with me on putting a deal together that was good fir both of us
Always treated supper great by anyone we see. Clayton came out and greeted me and service writer was very professional.
They were very professional and efficient . They explained the needed services, provided estimates, performed the services and had me on my way within a reasonable time frame.
Came in for service not expecting to buy a car. My salesperson, David, was great. Offered a test drive and a no pressure approach. Quick financing process and was offered the best trade-in value I could have even expected for my trade (even more than I expected). Was very happy with the overall experience!
Service is way too expensive for my budget! I need only absolutely safety items done!
Kudo's to Lorrie for her follow up on my missing accessories. Thanks, Chris. Good job by all!
Had a problem with a Thermocoupler on my 2020 Subaru Outback. James got it taken care of for me with no charge to myself. Very appreciative of the job he did.
Great service today at Germain Subaru, we had new brakes and rotors installed. They have a great waiting area and staff is friendly.
Everyone was helpful, kind and informed. I never felt pressured and they all wanted to listen to what I needed in a car. I would highly recommend this dealership.
Excellent service excellent attention she is very nice she said 45 minutes not passed of 45 min
Nice, helpful. Clean Fixed my tire no charge. Rescued me since I forgot Bella’s leash and collar in my car.
The salesman was excellent, great knowledge, they went out of the way to locate me my car and found one a little more expensive--- no increase in the sell price. Clay did an excellent job of going over the car with me. Will definitely use Germain again
Very professional and fair in their dealings. I am impressed with the entire sales finance and management teams
It started out well. We test drove a Forrester, but they really did not have the color we wanted. We went and test drove other similar vehicles. While we were gone the salesperson Aaron Woodburn sent us pictures of one that just came in. we went back but really didn't like it. So we looked at and test drove an Outback. We liked it and decided to buy it. So in the next few ours we waited and finally saw the finance manager Matt. It was now 8 PM. We had been there over 3 hours. Now their internet goes down ... Read More DealerRater - Mar 29, 2024
It was quick and simple. They did listen to my needs financially, and were understanding and willing to work with me.
The service gentleman was really nice he even rode with me to see what was going on with my car my seatbelt sensor was going off . We could find the problem but a least he listen.
Great service, comfortable waiting room, wonderful friendly staff, easy to schedule, good coffee and snacks
I've had it up to here with these service people . Imagine my hand high above my head..thats how high i've had it. My checkbook is dry. $1k or more every time I go in and the xxxxxxxx in the service dept think its funny. I will show you funny.
Always prompt and courteous. More importantly, they always do a good job on my car.
My salesperson, Brody Roe, was excellent. He was very thorough & patient in explaining features of the vehicle. While I looked at & considered cars at other dealerships, he is the main reason I returned to Germain.
They are always polite and professional. They explain everything very well. I would and have recommended them.
They were very curious and kind. Had a very good attitude up bet about our concerns on how to get started in our new car.
Haven't been to this dealership. When I try to go meet for a test drive, the vehicle has been sold although it is showing still available in your ad.