Customer Testimonials
The entire experience was very low key. No pressure just people trying to satisfy our needs and make a sale. I would recommend Germain.
The only place I get my subie looked at or worked on. I highly recommend their expertise.
I'm very pleased with their service.they are very detailed in explaining everything,always professional and helpful.
Great fast friendly service. Professional and not pushy. Clay listened to our preferences and what we wanted and we was able to drive away with a new car under 2hrs.
Aaron in service made my first time Subaru maintenance experience stress free. He was friendly and did a great job explaining the process all along the way.
We had a very good time working with this service manager. At the Germain dealership.
The people here are always friendly and polite. The facility is clean and bright. I waited during my vehicles service.
Thank you for the awesome service.Especially Dan in service for taking care of us in a timely manner!! Everyone was friendly and very efficient! Great customer service!!!
I love this dealership!!!They know what they’re doing and are soooo very nice too all there customers. Most of all they do NOT treat their customers like they are not a stupid. they know their job and they explain it to you so you understand what they’re saying I love this Germain Subaru dealership
Aaron did a great job helping my wife pick out what which crosstrek she wanted and explaining all the different packages. Even finding the color she wanted that I don’t care for. Matt the finance man went through all the options available and gave us time to review and explain what each did without being pushy. We even got to talk about the Legos while signing paperwork.
Very clean, knowledgeable,helpful and kind people. I did not feel pressured in anyway. Definitely will recommend them.
It was a good experience with friendly service, a short wait time, and was sent a video overview of the car's state
They were super helpful even when my issue turned out to not be straightforward. Worked with me and even offered a loaner car when it was determined the fix would take longer than expected.
Excellent service with highly qualified technicians and staff and I definitely appreciate the service and I recommend to my friends and family
Anytime my Subaru has an issue or maintenance that I'm not able to figure out or perform myself Germain Subaru of Columbus is my go to.
Very nice waiting area. Our attendant was very friendly and helpful and saved us some money. Very polite!!
Awesome facility . I drive some distance to get here and Aaron was so nice and knowledgeable a great asset to the company and love that they show a video of your car during your service and explain any possible issues.
Had a check engine light come. I drove to Germain Subaru. Did not have an appointment. Aaron Leichner took my info and assured things would be taken care of. They were busy but they had my problem resolved and I was on my way in about an hour. Thank you Aaron!!
David S. Was an excellent salesperson. He was extremely knowledgeable, helpful, and accommodating. We love our new Crosstrek!
Service department is awesome. Will not purchase from here due to requesting $100 more on trade and they refused so went elsewhere and purchased new vehicle
Service advisor. Arron was friendly and helpful I just went in for a regular appointment but the service was done at a reasonable time
Great experience with Aaron, he helped me get in and out quickly, and answered all of my questions
Please stay away from this scamming dealership for all your car needs. We purchased a used car a few weeks ago and they scammed us by saying that taxes were included in the prices. So the story is that this car was for our mom who is battling cancer and she couldn't physically travel from another state, so we went to purchase it on her behalf. Clay did not once mention that taxes aren't part of OTD cost on day one or day two. On day one, we walked away because we didn't think car was worth 8...
Very polite and knowledgeable sellers, they helped us a lot to make a decision about our new car and made it affordable for us. The whole process was really transparent. They took time to explain everything and answer all of our questions.
Service department reps are always pleasant and accommodating. Checking in and out moves quickly and the waiting room is comfortable and always has coffee and free WiFi.
Aaron did a great job. Awesome customer service. He was knowledgeable and friendly, and made the experience a pleasant one.
Excellent service all around. Wait time is appropriate. Will arrange ride home if necessary. Comfortable waiting room.
Phil was very knowledgeable and friendly! No pressure at all! He answered all my questions and located the specific car I want!
Leo & the team at Germaine go above & beyond. They've helped myself & all my daughters find the perfect cars for us!! Leo made the experience incredibly simple for all of us & he's now like family!!
Emma was very helpful and professional. I have always had an excellent experience at Germain Subaru!
Amazing experience with zero pressure. Both Clay and Matthew were very nice and professional to work with. The whole staff was incredible. I will be referring everyone to you guys! Thank you for such a fun and easy visit!
Really friendly, no high pressure, Aaron was the best salesman I've ever worked with
This is second time I was in service. First time the guys working were very laid back. They were to call me when part came in but didn’t. This time the service guy was very helpful and followed up with me. I didn’t catch his name he was a black man. Full of energy and did his job well
Service advisor James Perrin at Germain Subaru Auto Mall was very helpful and professional. He kept me updated on my cars ongoing investigation on what was the cause of my cars issue. I really appreciated the patients of James and the dealership showed on the long investigation it took to find the problem with my car. My car seems to be working fine now. Very professional service!
Aaron at Germain Subaru was super helpful, very professional and very kind. This world could use more Aarons!
Service was good. I was treated well. The service of my car was finished an hour earlier than promised. I will go back to Germain if I need my car serviced in the future.
Salesman was very friendly and courteous. Always asked if I had questions. Wanted to know if I was interested in Limited Crosstrek in stock versus standard car that would become stock in two weeks. Worked with me on trade in and price in a diligent way I couldn’t refuse and couldn’t be happier with my purchase. Thank you for the easy, quick car buying experience.
From the minite I walked in, they made me feel welcomed and comfortable. They listened to my concerns, and needs and were responsive. I was able to test drive the model I was interested after I was shown all the features of the vehicle. After the test drive and I indicated I wanted some differences, they had my perfect vehicle on hand. The purchasing and financing process was easy. I was introduced to many who worked there including someone from the service department, and two managers and received a tour. I was also told about their service program, how to ...
I didn’t have to wait. Good waiting area with snacks. Areas were very clean.
Val sales person is a total professional. Execellent knowledge of products and very pleasant lady.
Awesome salesman and Larry always makes you walking out Happy. Jamal was extremely helpful also
I’ve been dealing with this dealership since 2017 and I’ve continued to be delighted.
I like how thy have the service streamlined and that you have one person assigned who keeps you under their wing and informed. Likewise, I appreciated the inspection and maintenance suggestions I’ve neglected, especially the cabin filler…it was embarrassingly clogged (no wonder the air conditioner was not working so well). My reason for coming was fixed. Thanks
Great one on one. Good waiting time. Great products and service. Always fair on pricing.
Honest, good prices, no hard sell at all. They were very patient with particular situation and got me into my “new” car as soon as possible. Very very helpful and genuinely nice people.
Took my car in for diagnosis. Gave me an estimate for over $5K to replace 4 bulbs, 3 wheel bearings and a torn boot.
This is a big dealership with a small not crowded wait your turn personal feeling.
Very pleasant people to work with. I have always been happy with the service department.
They were willing to work with me on putting a deal together that was good fir both of us
Always treated supper great by anyone we see. Clayton came out and greeted me and service writer was very professional.
They were very professional and efficient . They explained the needed services, provided estimates, performed the services and had me on my way within a reasonable time frame.
Came in for service not expecting to buy a car. My salesperson, David, was great. Offered a test drive and a no pressure approach. Quick financing process and was offered the best trade-in value I could have even expected for my trade (even more than I expected). Was very happy with the overall experience!
Service is way too expensive for my budget! I need only absolutely safety items done!
Kudo's to Lorrie for her follow up on my missing accessories. Thanks, Chris. Good job by all!
Had a problem with a Thermocoupler on my 2020 Subaru Outback. James got it taken care of for me with no charge to myself. Very appreciative of the job he did.
Great service today at Germain Subaru, we had new brakes and rotors installed. They have a great waiting area and staff is friendly.
Everyone was helpful, kind and informed. I never felt pressured and they all wanted to listen to what I needed in a car. I would highly recommend this dealership.
Excellent service excellent attention she is very nice she said 45 minutes not passed of 45 min
Nice, helpful. Clean Fixed my tire no charge. Rescued me since I forgot Bella’s leash and collar in my car.
The salesman was excellent, great knowledge, they went out of the way to locate me my car and found one a little more expensive--- no increase in the sell price. Clay did an excellent job of going over the car with me. Will definitely use Germain again
Very professional and fair in their dealings. I am impressed with the entire sales finance and management teams
It started out well. We test drove a Forrester, but they really did not have the color we wanted. We went and test drove other similar vehicles. While we were gone the salesperson Aaron Woodburn sent us pictures of one that just came in. we went back but really didn't like it. So we looked at and test drove an Outback. We liked it and decided to buy it. So in the next few ours we waited and finally saw the finance manager Matt. It was now 8 PM. We had been there over 3 hours. Now their internet goes down ...
It was quick and simple. They did listen to my needs financially, and were understanding and willing to work with me.
The service gentleman was really nice he even rode with me to see what was going on with my car my seatbelt sensor was going off . We could find the problem but a least he listen.
Great service, comfortable waiting room, wonderful friendly staff, easy to schedule, good coffee and snacks
I've had it up to here with these service people . Imagine my hand high above my head..thats how high i've had it. My checkbook is dry. $1k or more every time I go in and the xxxxxxxx in the service dept think its funny. I will show you funny.
Always prompt and courteous. More importantly, they always do a good job on my car.
My salesperson, Brody Roe, was excellent. He was very thorough & patient in explaining features of the vehicle. While I looked at & considered cars at other dealerships, he is the main reason I returned to Germain.
They are always polite and professional. They explain everything very well. I would and have recommended them.
They were very curious and kind. Had a very good attitude up bet about our concerns on how to get started in our new car.
Haven't been to this dealership. When I try to go meet for a test drive, the vehicle has been sold although it is showing still available in your ad.
I worked with Sales manager Clayton Hill and Jamal. I was treated like family! I would recommend this dealership and these two guys to anyone that wants a great deal and treated very well.
I have been dealing with this company every since they took over after Hatfield's sold it.. I also previously dealt with them with another automobile in the past.
Nick and his co workers went the extra mile to help me replace my totaled car. It was clear that they actually cared about helping and not just selling a car.
Excellent experience both in sales and in financing. Exceeded my expectations in every way. Very knowledgeable of all models and the various offerings. Followed up on all requests very quickly. Would definitely recommend them.
Salesman Phil is a great salesman. Made the experience of leasing a new car wonderful. Would recommend this place to everyone.
Today’s service was on point - service tech rep was very polite and informative. Wait time well under an hour for oil change, tire rotation, 5pt inspection and car wash. Also honored a 15.00 coupon.
Want to thank Lori at Germain Subaru she is a friendly salesperson. And has excellent knowledge of the vehicle you are purchasing will count on her when it comes to buying a vehicle. Thanks Lori.
First 6 month service for new car. Easy to make the appointment, received updated reminders of day/time. Check in was easy, service was completed in the time estimated. Waiting area was very clean and quiet, conducive to getting work done while waiting. Overall a very positive first experience.
Aaron is very competent and helpful. Overall the dealership is problem solving oriented. Thanks for cooperation.
EXCELLENT customer service! I had a very pleasant buying experience and highly recommend them! I really appreciate how Aaron kept me up to date as I waited for my Crosstrek to arrive.
Jamal at Subaru was the amazing I’ve always hated buying a car: the pressure, the fake smile of the sales person; the pointless small talk and manipulation, the lies, the condescending remarks when i ask “dumb” questions, the nasty comments if I said I wanted to think about it. It seemed like a game but I didn’t know all the rules. I’m thrilled to say that my experience at Germain Subaru was NOT like that at all. Although I came in with a knot in m stomach, Jamal Sabir instantly put me at eases. He WAS AMAZING. ...
Emma was extremely helpful in getting my car serviced both with the issue I brought it in for but also being able to fit in my 60k miles service that day as well. It was luck due to a cancellation but she helped facilitate getting it all taken care of quickly. Never disappointed when I go there for service.
I had an awesome buying experience! Nick, my sales associate was professional, knowledgeable and caring. Best experience I have ever had buying a car! No pressure at all. Nick made sure I got the car I wanted. I love my Crosstrek and am so happy I got it from Germain Subaru Highly recommend!
I have had really good experiences overall with Germain. I still take all my vehicles ( Ford, Honda and Subaru) to their dealerships and will continue to do so. I was slightly concerned though with a $200 labor bill on a 2016 Subaru with less than 100k. It was an oil change, rotation, filter and brake fluid service. I believe in pay for fair work but 200 seems a little INFLATED for the work done. I would hope that Germain considers their loyal customers when they come back to the dealerships they trust and rely on.
Very professional and courteous service advisors. Explains the service provided clearly. Not pushy for you when making a decision. Clean and comfortable waiting area.
The staff were helpful, respectful and patient. All this made for an excellent experience. Two thumbs up
Always great service! I drive farther for service that matches the Subaru brand. Thank you!
My experience with Germain Subaru has always been very good. They have serviced three vehicles in the six years with excellent customer care. Highly recommend this dealer.
Purchased from out of state. Very easy purchase and pick up. Excellent and very competent sales people. Brefore we drove off, Brody spent almost an hour explaining all the new electronics and features.
Friendly employees and the service is prompt and efficient. The wait time was minimal and the waiting room very comfortable.
Horrible business do not buy used cars they are xxxx you will have to put a lot of money into it!!!
They do not even deserve one star they are simply all about money took advantage of a single mother sold her a car that worked for 24 days! And now will not help her!! They are just pure evil. I’m mind blown how do you people sleep knowing you do things like this!!!!
Best dealer experience. will always have my vehicle serviced here. Very focused on great customer service.
Service department has no scruples when it comes to maximizing profits. Dropped off the my well maintained Subaru Impreza for a simple oil change. They recommended over $1,800 in additional services including over $500 for an oil level sensor. I learned it was completely fine. The oil light just needed to be reset. Heck, they didn’t even provide an oil change window decal. At this point I’m hoping they changed my oil. Needless to say, I will not be taking my vehicle to Germain Subaru again.
Great sales experience with Lori Glick. My wife and I came in to test drive an Ascent and the process was simple, fast and hassle free. Lori was available to answer questions but left us alone to make our decision. We particularly appreciated this dealership being opened on Sunday and the friendly, no pressure attitude of the sales team. We made the decision to purchase an Ascent the next day and Lori was able to obtain a vehicle with the options that we wanted that very day. Thanks again to the entire Germain Subaru team.
Was on time with our appointment. Thought it was supposed to be a min 2hour inspection took less than that. Still not sure all diagnostic was done to solve battery drainage. Have not had a chance to find out if issue was solved.
Great Dlrshp, but weak on warranty service. We currently have an ongoing electrical problem, for which we've been there before... only to be told just a few months later... the warranty expired just a few days back...and now they're going to skate on the ongoing problem. I've taken the situation to Subaru Ntl... for remedy. Not happy with something a large car company should consider a small matter to resolve.
Had a wonderful experience with Lori at Germaine Subaru! My old car was dying and I needed something quickly. Lori and Nate were efficient, thorough, and extremely customer service driven. The entire experience I felt like I was working with friends. Love the car and will certainly return when it’s time to look for another!
Service department very helpful and professional. Kirk looked into all options to help repair my vehicle.