The 2024 Subaru Love Promise Customer and Community Commitment Award

We are honored to be nationally recognized by Subaru of America, Inc. for our dedication to our customers, our community, and the Subaru Love Promise.

The 2024 Subaru Love Promise Customer and Community Commitment Award recognizes elite Subaru retailer who provide an exceptional customer experience at every interaction with Subaru. These retailers have demonstrated an outstanding commitment to supporting passions and causes in their local communities in important areas such as environment, community, health, education, and pets.

Here at Germain Subaru of Columbus, we love our community as much as we love our vehicles and are committed to making a positive impact on the lives of all of our customers and neighbors.

VIEW OUR LOVE PROMISE PLEDGE

What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

We'd love to hear from you.

Did Germain Subaru of Columbus go above and beyond, provide exceptional service, or support causes that are important to you? We'd love to hear about it.

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Community

In a perfect world, hunger would be history and hope would be commonplace. We believe a perfect world is possible.

In 2020, Subaru and its retailers made a donation to Feeding America to provide 50 million meals to help feed people in need during the COVID-19 crisis,* making meals available at 199 local food banks across the country.

*$1 helps provide at least 10 meals secured by Feeding America on behalf of local member food banks.

Community

Environment

Subaru and our retailers are committed to protecting and preserving the Earth, not just by our words, but also by our actions.

More than 13 million pieces of hard-to-recycle waste collected and recycled through TerraCycle®.

Environment

Health

Subaru believes we all should have a chance to lead a healthy life. That's why Subaru and its retailers, like us, partner with The Leukemia & Lymphoma Society® (LLS) and their local hospital or cancer treatment center to give warm blankets and encouraging messages of hope, written by retailers and Subaru customers in their stores, to support patients facing cancer. Through our partnership with LLS, we've supported nearly 350,000 cancer patients nationwide. We're proud to be LLS's largest automotive donor.

Health

Education

Subaru and its retailers, like us, are continuing our support of education and high-needs schools in our communities through Subaru Loves Learning(R) by providing teachers across the country with funding to purchase the school supplies and resources they know are needed to help students thrive in the classroom. Through our partnership with AdoptAClassroom.org, Subaru and its retailers will have supported more than 470,000 students nationwide and are proud to be their largest corporate supporter.

Education

Pets

Subaru believes all pets deserve a loving home. That's why Subaru and its retailers, like us, partner with a local animal shelter every October to provide direct financial assistance and host adoption events to help animals find loving homes. Through our partnership with local and national organizations, we have donated over $51 million, which has supported the adoption, rescue, transport, and health of over 420,000 animals. We're proud to be the largest corporate donor to the ASPCA.

Pets

The Subaru Share the Love® Event

Subaru and its retailers believe in giving back to our communities. That's why for every new vehicle sold or leased during the Subaru Share the Love event, Subaru and its retailers, like us, makes a donation to national charities that our owners care about and to over 2,100 local charities where Subaru owners live and work.

Now, after 15 years, Subaru and our retailers have donated over $256 million to charity all to give back and to make the world a better place.

The Subaru Share the Love<sup>®</sup> Event

How is Germain Subaru of Columbus dedicated locally to the Love Promise?

Subaru and Germain Subaru of Columbus believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Our current Love Promise Commitments include partners such as RescuedOhio, Prarie Oaks Metro Parks, Habitat for Humanity, Nationwide Children's Hospital, Mid Ohio Food Bank, The Open Shelter, and Pelotonia. We are searching for new partners and ways that we may uphold The Subaru Love Promise. If you have an organization or cause that needs assistance, please feel free to email [email protected] for more information.

  • RescuedOhio
  • Mid Ohio Food Bank|Habitat for Humanity|The Open Shelter
  • Finland Elementary School
  • Prarie Oaks Metro Park
  • The Ohio State University Comprehensive Cancer Center|Nationwide Children's Hospital

Love Promise Stories from Germain Subaru of Columbus

Subaru and Germain Subaru of Columbus believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here.

RMHC of Central Ohio/Germain Subaru of Columbus

Germain Subaru of Columbus and Richard Montgomery who is the General Manager have been partnering with the Columbus Ronald McDonald House going on three years. For three years they have donated blankets and care kits for the families staying here at the House. The blankets and kits bring a little bit of hope and comfort during their tough time. This year they donated 2 luggage carts full of blankets and kits. We are so thankful for their continued partnership and the little bit of sunshine they bring to our families. THANK YOU!

Another Great Year

RESCUEDohio and Germain Subaru of Columbus have maintained a wonderful partnership for several years now. Whatever we can do to bring more attention to our rescue dogs is a win. This past year, our event with Germain Subaru allowed us to do just that by inviting student athletes of the Cohesion Foundation to attend our event too. This not only made the event more appealing for Ohio State sports fans, but it gave those student athletes a chance to see what we do up close and watch lives change right in front of them. We’re so grateful to be able to do events at this location and for the support that they’ve shown us over the years!

Making a Difference!

This experience was an opportunity for young students to walk away feeling supported by Germain Subaru staff members and with a new coat! It was incredibly heart-warming to watch our youth engage with the employees, be excited about trying on a new coat (working hard to get the right style and fit!) and walking away feeling so confident. We are grateful to partner with Georgian Heights Alternative Elementary School and honored to be able to provide 200+ coats to their deserving students! #MakingADifference #GermainSubaruLovesToHelp #GivingBack #SupportingOurYouth

Healing with Horsepower

Germain Subaru is honored to be a supporter of the 3rd annual Healing with Horsepower Car Show. All proceeds from this event help provide behavioral health services to central Ohio residents who are uninsured or underinsured. #MakingADifference #GermainSubaruLovesToHelp

Germain Subaru is Proud to Support the Susan G Komen 3-Day

Germain Subaru is honored to support the Susan G. Komen 3-Day event. This event and others like it are helping bring about an end to breast cancer. The net proceeds of this event help build a world free of breast cancer through research, community, care and action. #GermainSubaruCares #EndCancer.

RESCUEDohio on the Road… with Germain Subaru

Through our wonderful partnership with Germain Subaru of Columbus, RESCUEDohio has been able to make a tremendous impact on the homeless dogs of Ohio. As our single largest donor to date, we have seen the effect of their support year after year. This year, we were able to showcase more dogs than ever before as guests at the Columbus City Auto Show in March 2023. Our normal adoption events have a modest turnout with an average of 4-5 dogs in attendance, but through this weekend-long event with Germain Subaru, we were able to share around 40 of our amazing adoptable dogs with the attendees of the car show. This exposure helps not only the dogs in attendance, but also those who would benefit simply from our name being shared with more people. Since we don’t have a physical facility of our own, this also allowed us to fast track some meet and greets by bringing so many dogs into a public space. Several of the dogs who attended were adopted shortly after. We were very appreciative to have a Subaru representative helping us organize this event, as it was so much larger than what we would typically do. We had a safe, fenced space that allowed the dogs to be seen while still staying confined, and working in shifts allowed us to prevent volunteer fatigue as this took place over several days. We are looking forward to another great year of partnering with Germain Subaru of Columbus and already have some adoption events planned at their facility for next month.

Impacting our treasured youth

For the second year in a row Germain Subaru has graciously supported Georgian Heights Alternative Elementary School donating much needed classroom supplies as well as a generous financial donation ($5,000 this year) though the Subaru Loves Learning program. The impact of this goes beyond words. The children light up when they see the fidget spinners and poppers and new markers. The teachers are just as thankful for the always needed supplies such as dry erase boards, erasers, wipes etc. In addition, the ability for the teachers to be able to go to Adopt a Classroom and order supplies as they are needed is such a welcome relief of the burden that comes with keeping a classroom fully stocked with the necessary items needed to support the learning and development of our youth. Subaru is certainly more than a car brand and Germain Subaru is absolutely more than a car dealer. The help we receive from this event and the support we receive from Rich and his staff is one of the highlights of the school year. Thank you Subaru and thank you Germain!

Sharing the Love with RMHC

This is the second year that the Ronald McDonald House Charities of Central Ohio has partnered with Germain Subaru of Columbus. Thank you to Rich Montgomery for the wonderful donation of blankets for the families staying at the house. The blankets provide comfort and warmth when families that have a sick child need it most. Thank you.

Pet Therapy at Nationwide Children's

Beck, Nationwide Children's medical dog, has made an impact on hundreds of patients since 2017. Beck is a specially trained dog, under the guidance of professional clinicians, that has helped countless children and adolescents gain more independence and confidence. He and our other therapy dogs make very challenging activities fun and provide unconditional acceptance and love to our patients and their families. Beck and our other therapy dogs work alongside the following providers: -Trained therapists to target specific goals, while also providing comfort and companionship -Speech pathologists to work on talking or remembering commands after a brain injury. -Occupational therapists to encourage a patient who has had a stroke to use a weak hand to pet the dog or hold the leash -Physical therapists to help with walking longer distances -Recreation therapist to help reduce anxiety and improve empowerment in a child who is struggling with mental health challenges. The support from Subaru and Germain Subaru has allowed this program to grow and reach more patients.

Subaru Loves To Help®...The Open Shelter

Rich and Kaden from Germain Subaru came by The Open Shelter on March 21st with eight cases of socks for those we serve, the homeless and marginally housed. Socks are one of the most requested items by those we serve. This donation is a true blessing as we help hundreds of men, women and children each day. Thank You! #SubaruLovesToHelp

Above and Beyond and then some

I have to share my recent experience with Germain Subaru of Columbus, their staff and especially their GM. My husband, our two children and myself were in town and had to make an unexpected visit to the service department... they were excellent and accommodating as well but this isn't about the service of our car that day. Our two children are special needs and sitting in any one place for an extended period of time is not something that is in any way easy for them. There is a little playroom/kids area in the lobby and we sat in there for quite awhile letting them draw on the chalk board and play around. After being in there for awhile the GM came in to say hello, asked if we were comfortable and asked if we would like anything to drink or a snack for us or the kids. My kids immediately started yelling "pizza, pizza" lol. The GM sat in there for at least 30 minutes just talking with my kids and letting them draw him pictures and even drawing some himself. He was absolutely incredible with them. He was so kind to take time out of his day (I'm sure he was busy) to make two kids feel at home. He asked them about their school and their hobbies and took a true interest in them After awhile he excused himself but came back 5-10 minutes later with a pizza he had ordered just for them, they were so happy that they couldn't contain themselves. It was just an incredibly kind gesture that blew my husband and I away. Keep in mind, we live in a different state and were just in town visiting, he knew this, and knew it was probably the only time we would ever be there but he did all that any way. I can't express enough how amazed we were by what took place that day, it's so rare to find people who just do random acts of kindness with nothing in it for them. Kudos to Germain for having such a culture! I just wish we lived closer.

Service Department Keeps Me Coming Back

I have never come into the dealership for service that I didn't leave satisfied and fully confident that my car was safe. Thank you all SO much. My most recent visit was on January 3rd. Hunter was who greeted me. He was very professional, friendly and knowledgeable about the history of my vehicle. This builds a lot of confidence! You have heard me say, Kody, that a dealership can only be as good as it's service department! The oil change and routine checks were handled quickly. Hunter made time to fully explain the condition of the car and what may need to happen the next time I am in. Someone is doing a wonderful job training! It was also much, much easier to get the service department by phone. Thanks so, so much!

Germain Subaru at WAG! Festival 2022!

On Saturday August 27th, Germain Subaru of Columbus once again partnered with our friends at the WAG! Fest to share the LOVE with our fellow pet lovers! We also entered some awesome dog owners into a giveaway for a THULE® Travel Kennel and some awesome Subaru dog swag! We had over 22,000+ owners and 12,000+ furry friends show up on Saturday! We are more than happy to continue providing support for the “Water Bark” Beach for our canine companions to dive into Metro Parks’ lakes! We cannot thank WAG! Fest enough for allowing Drevan and Kaden the time to enjoy some fun in the Sun with fantastic owners and their long and short-haired, tail-wagging friends!

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Westfall Soccer Club

The Westfall Soccer Club is extremely grateful and thankful to Germain Subaru for their platinum donation. With this we are able to provide uniforms, protective gear, concessions, and most importantly a safe and fun activity for our kids.

Fate led me here!

I got my car towed here because my transmission went up 6 hrs into moving across the country! I may have hit 600 out of 2400 miles. Another dealer flushed my transmission a month prior. I thought it was something that needed to be done since I was driving across the country. When my car was towed there a little after hours, Kirk immediately began to assist with trying to see if he could find out what was going on to reduce the worry. My car would not go into drive.. I was told that the folks at that dealership should’ve advised me that if it wasn’t required, I didn’t need it done. I ended up having to stay at a hotel. The next day, which was a Thursday , I got back to Subaru and they inform me that it’s my transmission. I practically died on the inside. I called the previous Subaru dealer and they didn’t even have the correct mileage of my car & refused any assistance. I called Subaru customer care and opened a claim! That takes 48 hours & I still had 30 hours left of driving with a Forester FULL of my things. I asked Kirk to refer me to a sales person so I could see about getting a new car! He did & I’m so grateful he sent Val. My girl Valeriya was super AMAZING! She was attentive, patient, empathetic, understanding & truly a pleasure to work with. We shared a few jokes & she kept me in good spirits. I was having SUCH a day & it was extremely nice to have such a positive aura around me during that time. I’m almost sure I would’ve been in there boo hoo crying if she wasn’t there, it was that bad! She didn’t rush me or try to force anything on me. She wasn't pushy and made sure to ask about specifics I wanted. She respected my requests and provided me with honest information. I’ll always remember her & I might even come back across the country to her for my Ascent!! The whole team really, really worked with me & they were amazing & friendly. Even under these circumstances, this was truly the best dealer experience I’ve ever had! Fate truly had to have led me there. I ended up leaving the dealership with a 2020 Subaru Forester, premium, under 20k miles. The safety features on this bad boy are very impressive by the way. I used to have a 2017 Subaru Forester, touring. That was my favorite car to date! Make sure you come here for your Subaru needs! Oh and get you a Subaru if you’re thinking about it! I hope you guys really know what you did for me yesterday! Thanks again!

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Germain Supports The Open Shelter

Germain Subaru supported The Open Shelter for the 2rd consecutive year during the 2021 Subaru Loves to Help Event. Team members from Germain Subaru hand delivered 200 blankets and socks to help support the homeless and marginally-housed in Central Ohio. The Holiday Season is a particularly challenging time for Open Shelter patrons and the timing of this donation was crucial for many people in need. We enjoyed a tour of the facility and learned more about the services provided there. Thank you to The Open Shelter for allowing us to partner in providing these very important services to Central Ohio.

It's Alive!

Thanks to the entire service team at Germain Subaru. My son bought himself a 2011 WRX STI (his dream car) from a private seller. After only a month of driving, the car had bearing failure likely due to abuse by the previous owner. My son was heartbroken and even worse he was on his way to Basic Training and couldn't dedicate the time needed to fix the car himself. We are so glad that we reached out to Germain Subaru. Benny, Cody and Trevor came to the rescue with a new OEM short block, and they reassembled and installed the engine and it has been running great with no issues and no Check Engine Lights! Trevor and Cody both have a lot of experience with these limited-edition models, and we were very confident in their work. They kept us in the loop as the car was put back together even during the busy holiday season. It's good to know that there are still car dealers you can trust to do good work and take care of their customers. Thanks again for all of the hard work!

The Salvation Army Adopt A Family 2021

We are very proud of the Germain Subaru staff for their participation in The Salvation Army's Adopt A Family 2021 Program. This year we supported a hard working family with three children. The team at Germain Subaru provided $750 in gift cards, toys, shoes, clothing, household items, and accessories to ensure this family has a great Christmas. Best wishes to all Adopt A Families this Holiday Season!

Pelotonia 2021-Germain Impact

Congratulations! Germain, In 2021 you raised $112,870 with 58 participants. Thank you Germain for a legendary year! Because of your continuous hard work and dedication, we were able to have another impactful year funding innovative cancer research at the OSUCCC-James. We look forward to growing with you in 2022! https://www.pelotonia.org

A Lucky Pup Living Out His Golden Years

Stitch is a 10 year old Pitbull mix that was a shelter surrender and transferred to RESCUEDohio in September 2021. He arrived with multiple health issues including skin and ear infections, undiagnosed masses on his body, teeth that had been neglected and an enlarged testicle. An amazing foster welcomed him into their home offering a warm bed to sleep in, food to eat and all the love he needed to start his journey to healing. His senior years will definitely be his golden years; his foster fell in love with his fondness of early dinners and belly rubs and decided to give him a permanent home. Stitch is the sweetest old man who spends his days being a shadow to his new owner, chasing balls and taking long naps. Stitch’s care costs totaled $1,940.00 and we were able to cover his vet bills because of the support of Subaru and the Subaru Loves Pets campaign. The overall campaign donation of $3,100 helps us provide care to other dogs like Stitch that need more intensive medical care. RESCUEDohio is so grateful for the support we have received from Germain Subaru over the past 4 years.

Park Clean Up

On Sunday October 18th, Germain Subaru of Columbus Team members, family, and guests volunteered their time at Prairie Oaks Metro Park. The group gathered and removed approximately 140 lbs. of trash from the picturesque Darby Lakes area. Their efforts assisted in creating a better and safer experience for park visitors. Thank you so much for helping to keep our park beautiful!!!Metro Parks is appreciative of the efforts and look forward to a continued partnership with Germain Subaru.

Thank You From RESCUEDohio!

Our partnership with Germain Subaru has enabled us to place over 500 dogs into their forever homes in 2020. In this time, we have been able to take in multiple medical and emergency cases that we would otherwise not have been able to manage. With the donations from the Subaru Loves Pets and Share the love campaigns, we have been able to help puppies heal from parvovirus, treated 16 heartworm positive dogs, provided loving care for 6 hospice dogs, and prepared them all for their forever homes. Our volunteers work hard everyday to help the dogs that we bring into our group, and it is hard on all of us to see furry faces in need of help and to have to say “no”. Thanks to the support we’ve received from Germain Subaru, we have been able to say “yes” to many more dogs in need, giving them the care they need to set them up for the lives they deserve. We are so thankful for this partnership and Subaru’s dedication to homeless animals, and we can see the impact of their support every day in the form of wagging tails and puppy kisses. We even made a video to show the story of just one dog that got his Freedom Ride thanks to Subaru’s support! https://youtu.be/Pm0G44skNBc

AMAZING customer service

My husband and I arrived later than we had planned on a Monday night and only had 2 hours until closing to select a car and make a purchase. The sales member, David, never made us feel rushed and happily answered all our questions! He didn’t blink an eye when we wanted to look at multiple cars. Everyone we met was kind, welcoming, and professional! We made it through the purchase process and the team stayed late to ensure we had everything we needed. I HIGHLY recommend this dealership!!

Smooth Process!

Leo and Bennie both helped out tremendously with my first purchase of a car. I was looking for a car for college/work and Leo made sure that I understood everything about the car and was very up-front about everything! From now on I am going to recommend everyone to Germain of Subaru. I was very excited to leave the dealership in a new Legacy that I know will last me through college!

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We'd love to hear from you.

Did Germain Subaru of Columbus go above and beyond, provide exceptional service, or support causes that are important to you? We'd love to hear about it.

SUBMIT A STORY

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1395 Automall Pkwy, Columbus, OH, 43228
Germain Subaru of Columbus 39.9241972, -83.1278276.